When the buyer requests for a return/refund and Shopee completes the review, the order will be in the after signing list.




When seller applies for [Only Refund], the order would be in [New Request] list.
When seller applies for [Return and Refund], the order would be in [Return Processing] list.

1. When order is in [New Request] list, you can accept refund or dispute.





2. When order is in [Return Processing] list, you can proposal, accept buyer's proposal, dispute.





3. When order is in [In Dispute] list, you can upload evidence, view evidence





After completing the request, if the buyer has returned the goods, you can stock in the returns on the after-signing page. You can choose to manually store-in or scan to stock in.
Click here to learn more 👉  How to add the stock back for after signing return orders?