When the buyer requests for a return/refund, the order will be in the after signing list. This article would show you how to process return or refund orders in BigSeller.




1. Refund Request
You can accept or refuse the refund request.




1.1 Accept Refund
After you click [Accept Refund], TikTok would return the refund to customer. Orders would move to [Completed] list.

1.2 Refuse Refund
When you click [Refuse Refund], please select a refuse reason. After you click [Refuse Refund], orders would move to [Rejected] list.


2. Return and Refund Request
You can accept or refuse the refund request.





2.1 Accept Return
After you click [Accept Return], orders would move to [Returning] list.
When buyer upload the tracking number, the order would move to [Buyer Shipped] list. In this list, you can select [Accept Return] or [Refuse Return].

2.2 Refuse Return
When you click [Refuse Return], please select a refuse reason. After you click [Refuse Reurn], orders would move to [Rejected] list.