When you enable the inventory feature and the order is synced to BigSeller, BigSeller will auto allocate the corresponding inventory quantity based on the product quantity in the order. But sometimes there may be situations such as insufficient inventory or buyers placing incorrect products. Sellers need to modify the inventory quantity according to the actual situation. If you need to reduce the quantity of shipping goods, you need to contact to the buyer and modify the allocated inventory quantity to correctly deduct inventory.

Steps
Step 1: Void the Order
You can void orders on the [New Orders] and [In Process Orders] lists, and then modify the [To Allocate] quantity on [Voided Orders] list.



Step 2: Modify the [To Allocate/Deduct] quantity
Go to [Voided Orders] list > click "Order Details" icon




🔖 Tips:
① The [To Allocate/Deduct] qty must be greater than 0 and less than product quantity.
② The total qty of [To Allocate/Deduct] in one order should be greater than or equal to 1. That is: when there is only one SKU in the order, the [To Allocate/Deduct] qty of this SKU cannot be 0; when there are multiple SKUs in one order, the total number of [To Allocate/Deduct] required for all SKUs cannot be less than 1.



Step 3: Revert the Order
Go back to [Voided Orders] list > select orders and click Revert > The order will be reverted to the original list, and you can continue processing the order on the original page.




FAQs
Q1: Will the information on the pick list/shipping label be modified after the adjustment of "To Allocate/Deduct"?
A1: After the adjustment of "To Allocate/Deduct", the merchant SKU qty showed on the pick list/pack list/summary list/pick list (with summary) shall be based on the latest [To Allocate/Deduct].

Q2: Will the estimated profit be recalculated after the adjustment of "To Allocate/Deduct"?
A2: Yes, the order estimated profit would be recalculated after the adjustment of "To Allocate/Deduct"?

Q3: Will the package type change after the adjustment of "To Allocate/Deduct"?
A3: No, the package type will not change. For example, if there are two items in one order (item A*1, item B*3), and this order belongs to [Multiple Items]. After the adjustment of "To Allocate/Deduct" qty, the system would allocate itemA*0 and itemB*3, the package type for this order is still [Multiple Items].