Why can't I delete the Merchant SKU?
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Situations Where a Merchant SKU Cannot Be Deleted
1. The Merchant SKU has existing stock > 0
(Existing stock = Allocated stock + Available stock + Promotion reserved stock)
How to resolve:
-
If available stock > 0: Create a manual stock-out list to deduct the inventory
-
If allocated stock > 0: Move the related orders to Voided or To Pickup status
-
If promotion reserved stock > 0: Release the reserved promotion stock
2. The Merchant SKU has "On the Way" quantity > 0
(Total On the Way Qty = Quantity from Purchase Orders in transit + Transfers in transit)
How to resolve:
- Complete the receiving process for all purchase and transfer orders involving this Merchant SKU
- Or cancel the related purchase and transfer orders
3. The Merchant SKU is currently part of an ongoing stock count
How to resolve:
- End the stock count task that includes this Merchant SKU
4. The Merchant SKU is included in a Combination SKU
How to resolve:
- Remove the product SKU from the Combination SKU
- Or delete the Combination SKU that includes this Merchant SKU
5. There are pending stock-in or stock-out lists involving the SKU
How to resolve:
- Confirm and complete the stock-in / stock-out lists
- Or delete the pending stock-in / stock-out lists
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