BigSeller - Help Center

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Help & FAQs

Authorization

Articles

Connect Facebook Pages to BigSeller

How to connect stores to BigSeller

Connect stores to BigSeller - Shopee

FAQs

What can I do if the store authorization is expired?

Cannot receive Shopee verification code?

How to delete store authorization on BigSeller？

Authorization

Connect Facebook Pages to BigSeller How to connect stores to BigSeller Connect stores to BigSeller - Shopee

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Products

Articles

What is BigSeller AI Video Generation?

Role - Operations

BigSeller Product -- To manage your store items and boost sales

FAQs

How to set 'View Only' permissions for the Product Module Draft & Active pages for a sub-account?

What is the Difference between Sync Product - Sync Selected and Sync All

What is draft, publishing, failed and active products?

Products

What is BigSeller AI Video Generation?Role - Operations BigSeller Product -- To manage your store items and boost sales

View all 103 articles

Orders

Articles

BigSeller Distribution Guide

BigSeller Distribution: I am a Supplier

BigSeller Order -- One-click Processing of Multi-platform Orders

FAQs

Why I cannot print out the shipping label for shipped orders?

How to use 3PL logistics service for Temu Orders

How to change logistics for in process orders?

Orders

BigSeller Distribution Guide BigSeller Distribution: I am a Supplier BigSeller Order -- One-click Processing of Multi-platform Orders

View all 138 articles

Inventory

Articles

Role - Warehousing

BigSeller Inventory -- To achieve the inventory synchronization across platform

BigSeller Distribution: I am a Distributor

FAQs

Why Using BigSeller Inventory Management Function?

How to Turn On or Turn off the Inventory Features?

Why can't I turn on/turn off Inventory Features?

Inventory

Role - Warehousing BigSeller Inventory -- To achieve the inventory synchronization across platform BigSeller Distribution: I am a Distributor

View all 94 articles

WMS

Articles

Introduction to Wave & Wave Settings

🔥 [New] Introduction to Rule Group Feature — Generate Wave by Merchant SKU Group

How to Process Wave Shipments on WMS Module?

FAQs

WMS

Introduction to Wave & Wave Settings 🔥 [New] Introduction to Rule Group Feature — Generate Wave by Merchant SKU Group How to Process Wave Shipments on WMS Module?

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Logistic

Articles

How to use 3PL logistics service in BigSeller?

How to edit order information in bulk?

How to connect EasyParcel Singapore with BigSeller?

FAQs

Logistic

How to use 3PL logistics service in BigSeller?How to edit order information in bulk?How to connect EasyParcel Singapore with BigSeller?

View all 18 articles

Third-party Warehouse

Articles

The Summary of Third Party Warehouse Instructions

Connect Third Party Warehouse to BigSeller

How to add the third party warehouse?

FAQs

Third-party Warehouse

The Summary of Third Party Warehouse Instructions Connect Third Party Warehouse to BigSeller How to add the third party warehouse?

View all 9 articles

Purchase

Articles

Role - Purchasing

BigSeller Purchase -- To make high efficiency purchase process

Introduction to Purchase Feature

FAQs

Can I cancel the Purchase Order that is on the way?

Can I cancel the Partial Reception Purchase Orders?

When creating a 1688 purchase order, what should I do when there is no shipping address available?

Purchase

Role - Purchasing BigSeller Purchase -- To make high efficiency purchase process Introduction to Purchase Feature

View all 19 articles

Marketing

Articles

What is BigSeller AI Assistant?

BigSeller Marketing -- To enhance store competitiveness

How to Manage Products of Facebook Meta Business?

FAQs

Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?

Marketing

What is BigSeller AI Assistant?BigSeller Marketing -- To enhance store competitiveness How to Manage Products of Facebook Meta Business?

Why doesn't the system auto-reply to the customer reviews even though I turn on the Auto-Reply?

View all 23 articles

Report

Articles

BigSeller Report -- To realize full data monitoring of goods, stores and shipment

What is Wallet Transaction?

FAQs

Why can't I see the data of the previous days after authorizing the store?

Why is the Average Price in Items Analysis inaccurate?

Why the number of orders from the previous day is incorrect?

Report

Role - Finance BigSeller Report -- To realize full data monitoring of goods, stores and shipment What is Wallet Transaction?

View all 37 articles

Open API

Articles

BigSeller API Integration Onboarding Guide

BigSeller MCP User Guide

BigSeller MCP Use Case Guide

FAQs

Open API

BigSeller API Integration Onboarding Guide BigSeller MCP User Guide BigSeller MCP Use Case Guide

View all 3 articles

Accounting Software

Articles

🔥 [New] How to Push Sales Invoice from BigSeller to Malaysia's MyInvois System

How to Get Client Secret and Client ID from MyInvois System?

Introduction to MISA meInvoice

FAQs

How to map the payment method of SQL Account?

Accounting Software

🔥 [New] How to Push Sales Invoice from BigSeller to Malaysia's MyInvois System How to Get Client Secret and Client ID from MyInvois System?Introduction to MISA meInvoice

How to map the payment method of SQL Account?

View all 9 articles

APP

Articles

The Summary of BigSeller APP Instructions

How to Process Orders in BigSeller APP (Summary)?

[New] Introduction of App General Settings

FAQs

Can the BigSeller app be installed and used on PDA?

How to enable new order notification in app?

How to set a default warehouse in BigSeller APP?

APP

The Summary of BigSeller APP Instructions How to Process Orders in BigSeller APP (Summary)?[New] Introduction of App General Settings

Can the BigSeller app be installed and used on PDA?How to enable new order notification in app?How to set a default warehouse in BigSeller APP?

View all 37 articles

Setting

Articles

Introduction to Merchant SKU Permission Control Feature

Introduction to Alert Notification

FAQs

Setting

Role - Manager Introduction to Merchant SKU Permission Control Feature Introduction to Alert Notification

View all 7 articles

Service

Articles

How to Become a BigSeller Affiliate Partner?

What is order package?

Order Quantity Deduction Rules/Order Deduction Rules

FAQs

Why my BigSeller account is disabled?

Can I downgrade the plan after purchasing a VIP?

Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?

Service

How to Become a BigSeller Affiliate Partner?What is order package?Order Quantity Deduction Rules/Order Deduction Rules

Why my BigSeller account is disabled?Can I downgrade the plan after purchasing a VIP?Can I upgrade to a higher level of VIP after purchasing one BigSeller VIP?

View all 9 articles

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Customer Service Centres

Contact via	Contact with	Customer Service Hours
WeChat	Click to Contact	Monday to Friday 9:00am-9:00pm (UTC +8), Saturday 9:00am-6:00pm (UTC +8) (Except Sunday and holidays)
WhatsApp(MY/SG/PH)	+60 1129165306 / +60 1114572033 / +60 1114572165
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Email	support@bigseller.com

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