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Help CenterHelp & FAQs
Articles
BigSeller Order -- One-click Processing of Multi-platform Orders
Field Introduction of BigSeller Order Processing Page
Quickly know about all the attributes of the order details page
Introduction of BigSeller order status
Steps for processing orders in BigSeller
What is Out-of-Stocks Statistics?
Introduction to Out Of Stock list
Common errors and solutions for fail to pack the orders
Introduction to shipping fee manage
What is unusual order? How to deal with it
Introduction to Vioded Orders
How to process orders from Shopee Advance Fulfillment Program
How to revert voided orders?
How to use the Scan to Inspect function
How to set Shopee default pickup address？
How to change the pickup time or address for an order?
Introduction to POS Retail Order (Offline Retail Order)
How to set tracking number acquisition (JOB or No JOB) ?
How to edit/add Note for picking orders?
How to print shipping labels?
How to set and print the pack list?
How to set the pick list template?
Introduction to Invoice
How to customize filter settings on order lists?
How to use the Scan to Ship function?
How to use the Scan to Ship function (including weighing steps)?
Return Manage -- How to process return orders?
How to edit/add notes for customer service?
How to track the logistics information of Shopee return orders?
How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?
Introduction to Allocation Rule
Introduction to manual orders
How to search an order quickly?
How to filter out Lazada orders with priority delivery?
How to export orders and customize the export template?
Introduction to Logistics Tracking
Introduction to Order Mark
How to print a carrier manifest?
What is “Auto High-speed Printing”?
Common Errors and Solutions for Auto High-speed Printing Failed
How to add the stock back for after signing return orders?
How to import Tracking Numbers in bulk？
How to add extra items or gift products to an order?
How to set up shipping rules?
How to process Lazada return and refund requests?
How to process TikTok return and refund requests?
How to process Shopee return and refund requests?
How to process Social Media orders (Facebook Live/Messenger Orders)?
Introduction to Messenger Orders
How to sync orders manually?
How to split orders in BigSeller?
How to export the customer list?
How to Auto Pack Orders?
How to customize your shipping label?
How to process Lazada Choice orders (JIT)?
How to modify the [To allocate/deduct] quantity of your order?
How to set store group?
What is estimated profit?
"Not all merchant SKUs mapped" in Estimated Profit?
How to use PDA to pick items with picking cart?
How to print shipping label for Zalora orders?
Blacklist Cloud
Introduction to Pre-shipment
What is unpaid orders?
How to Edit the Store Info for POS Retail Stores?
How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?
Fast Shipping - Print the Shipping Label in the New Orders List
What is Multifold Gift for Gift Rule?
Introduction to Cancel Orders
Introduction to Marketing Order
How to use Gift Rule function?
How to use mark rules?
Introduction to Shipping Label Cache
How to Customize and Print Summary List?
FAQs
Why I cannot print out the shipping label for shipped orders?
How to change logistics for in process orders?
How long does the paid orders take to be synced to BigSeller from marketplaces？
When processing orders in BigSeller, when will the inventory be allocated and when will it be deducted?
What should I do if my order quantity is not enough?
How to use weighing settings
Can I cancel an order directly in BigSeller?
How to change the cargo carry method (Pickup & Dropoff) for orders?
How to change the cargo carry method (Pickup & Dropoff) by stores?
What is Scan and Ship?
What is Shipping Group?
Why can't I scan after conncting the scanner?
Where to find the already generated Manifests?
Why there is no tracking number in my manifest?
Why can't I find the manifest in Manifest Manage after scaning the parcels?
How to view order details and order log?
What is auto mark as shipped?
What is the difference among the three options of Lazada RTS Settings?
How to print out the Picking Basket No.? (WMS)
How to auto select the pickup time when packing order?
How to Add Tracking URL to Shopify Orders?
Can history orders be synced to BigSeller after the first store authorization?
Why does the order value and unit price show ***?
What to do if Shopify order financial status error?
How to filter out orders by Marketplace Status?
Does BigSeller support package split?
How to upload logs when I print shipping label failed using the print plugin?
How to customize the pick list for waves (WMS) ?
Which logistics support custom logos?
Which return orders in After Signing support pushing to third-party warehouses?
Why does my order have an "Request Invoice" mark?
Can we process TikTok sample orders in BigSeller?
What is Package Match Method for Wave Shipment?