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  • Help & FAQs

    • BigSeller Order -- One-click Processing of Multi-platform Orders

    • Field Introduction of BigSeller Order Processing Page

    • Quickly know about all the attributes of the order details page

    • Introduction of BigSeller order status

    • Steps for processing orders in BigSeller

    • What is Out-of-Stocks Statistics?

    • Introduction to After Sales Manage

    • Steps to Process TikTok After Sales Orders

    • Steps to Process Shopee After Sales Orders

    • Introduction to Out Of Stock list

    • Common errors and solutions for fail to pack the orders

    • Introduction to shipping fee manage

    • What is unusual order? How to deal with it？

    • Introduction to Vioded Orders

    • How to process orders from Shopee Advance Fulfillment Program

    • How to revert voided orders?

    • How to use the Scan to Inspect function

    • How to set Shopee default pickup address？

    • How to change the pickup time or address for an order?

    • Introduction to POS Retail Order (Offline Retail Order)

    • How to set tracking number acquisition (JOB or No JOB) ?

    • How to edit/add Note for picking orders?

    • How to print shipping labels?

    • How to set and print the pack list?

    • How to set the pick list template?

    • Introduction to Invoice

    • How to customize filter settings on order lists?

    • How to use the Scan to Ship function?

    • How to use the Scan to Ship function (including weighing steps)?

    • Return Manage -- How to process return orders?

    • How to edit/add notes for customer service?

    • How to track the logistics information of Shopee return orders?

    • How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?

    • Introduction to Allocation Rule

    • Introduction to manual orders

    • How to search an order quickly?

    • How to Quickly Filter Lazada Store Pick Up Orders

    • How to filter out Lazada orders with priority delivery?

    • How to export orders and customize the export template?

    • Introduction to Logistics Tracking

    • Introduction to Order Mark

    • How to print a carrier manifest?

    • What is Auto High Speed Printing?

    • Common Errors and Solutions for Auto High-speed Printing Failed

    • How to add the stock back for after signing return orders?

    • How to import Tracking Numbers in bulk？

    • How to add extra items or gift products to an order?

    • How to set up shipping rules?

    • How to process Lazada return and refund requests?

    • How to process TikTok return and refund requests?

    • How to process Shopee return and refund requests?

    • How to process Social Media orders (Facebook Live/Messenger Orders)?

    • Introduction to Messenger Orders

    • How to Quickly Filter and Sort TikTok NDD (Next Day Delivery) Orders?

    • How to sync orders manually?

    • How to split orders in BigSeller?

    • How to export the customer list?

    • How to Process TEMU orders in BigSeller?

    • How to process 168money (UP +1) live streaming orders with BigSeller?

    • How to Auto Pack Orders?

    • How to customize your shipping label?

    • How to process Lazada Choice orders (JIT)?

    • How to modify the [To allocate/deduct] quantity of your order?

    • How to set store group?

    • What is estimated profit?

    • "Not all merchant SKUs mapped" in Estimated Profit?

    • How to use PDA to pick items with picking cart?

    • How to print shipping label for Zalora orders?

    • Blacklist Cloud

    • Introduction to Pre-shipment

    • What is unpaid orders?

    • How to Edit the Store Info for POS Retail Stores?

    • How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?

    • Fast Shipping - Print the Shipping Label in the New Orders List

    • What is Multifold Gift for Gift Rule?

    • Introduction to Cancel Orders

    • Introduction to Marketing Order

    • How to use Gift Rule function?

    • How to use mark rules?

    • Introduction to Shipping Label Cache

    • How to Customize and Print Summary List?

Help CenterHelp & FAQsOrders

BigSeller Order -- One-click Processing of Multi-platform Orders

1. Unified Management of Online&Offline Orders
 
Platform Orders
Support syncing and processing orders from Shopee, Lazada, Tiktok Shop, Tokopedia, Blibli, Bukalapak, Tiki,  Zalora, Akulaku, Shopify, Woocommerce, PG mall and Sendo.
One-click cross-store order processing, print shipping label, and do not need to switch multiple stores and seller centers frequently.

Offline Orders
  • Orders on platforms that are not connected to BigSeller can be entered into BigSeller for processing as Manual Orders.
  • Orders from your offline store can be entered through POS Retail Order.
Social Media Orders

2. Customized Print Settings
 
3. Improve Order Processing Efficiency

Gift Rule
Auto-add gift products to the order after setting gift rules and conditions

Auto Pack
Auto pack orders by setting start conditions

Order Mark
Self-marking and distinguishing orders to quickly manage orders with different marks

Auto High-speed Printing
Use the print plug-in to print all orders with one click

Scan to Ship
Use the scanner to facilitate delivery

Scan to Inspect
Effectively avoid wrong delivery or excessive delivery, and improve buyers' satisfaction

Wave
Picking, printing and shipping can be carried out in a closed loop



4. Real-time Logistics Tracking and Order Monitoring

Logistics Tracking
Check your order logistics

Return Manage
Real-time monitoring of returned packages and automatic synchronization of return process

Shipping Fee Manage
Auto-calculate the discrepancy between marketplace-charged and customer-paid shipping fees, to avoid loss due to excessive shipping fee difference

 

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