Introduction to Messenger Orders
By Messenger Orders feature, you can quickly create an order link in BigSeller, and send the link to buyers through social media messenger/ private chat. When buyer places an order, you can check and process it in BigSeller, which would help you to achieve high efficiency of processing multi-channel orders.
For example: When a buyer places an order with you through chat/social software such as WhatsApp/Telegram/Facebook/Instagram, you can create an order link in BigSeller and send the link to the buyer. The buyer can directly open the link and complete the order without visiting your online store
How to use Messenger Orders Features?
Step 1: Add Stores
For your convenience in filtering orders by store or viewing messenger order data reports by store, it is recommended that you first add stores for messenger orders.Step 2: Set Messenger Order Price
After setting the messenger order price, BigSeller will automatically fill in the product price when creating the messenger order;If you have not set messenger order prices, you can also create a messenger order directly, but you need to manually fill in the product price each time you create an order.
Step 3: Create Messenger Orders
Go to Orders > Messenger Orders > Enter the order info and save
💡Tips
1）Save Order Information
- Save & Waiting to Add Info: The buyer info and seller info can be empty.
- Save & Pending Approve: buyer's info must be completed before you click this icon.
Step 4: Copy Order Link
Orders in Order Entry > Pending Orders > [Waiting to Add Info & Waiting to Approve list] can generate order links.
You can copy and send the link to the buyer, then the buyer can directly open the link, fill in their information, and complete the order.
Step 5: Process Messenger Orders
After submitted by buyers, orders would move to Pending Orders > Waiting to Approve list, you can approve/edit/disapprove the order.
Once messenger orders are approved, the orders will move to [New Orders] list, and you can pack messenger orders and continue the order processing flow in BigSeller.
💡 Notes
1) Messenger orders can be cancelled in both [New Orders] and [Voided Orders] list.
2) Before creating a messenger order, please complete the payment method.
How to set Payment Method for Social Media Orders?
2. Estimate Profit = Order Income - Charges (If you want to hide this profit for sub-accounts, please uncheck one of the following two permissions).
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