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  • Help & FAQs

    • BigSeller Order -- One-click Processing of Multi-platform Orders

    • Field Introduction of BigSeller Order Processing Page

    • Quickly know about all the attributes of the order details page

    • Steps for processing orders in BigSeller

    • Introduction of BigSeller order status

    • What is Out-of-Stocks Statistics?

    • Introduction to After Sales Manage

    • Steps to Process TikTok After Sales Orders

    • Steps to Process Shopee After Sales Orders

    • Introduction to Out Of Stock list

    • Common errors and solutions for fail to pack the orders

    • Introduction to shipping fee manage

    • What is unusual order? How to deal with it？

    • Introduction to Vioded Orders

    • How to process orders from Shopee Advance Fulfillment Program

    • How to revert voided orders?

    • How to use the Scan to Inspect function

    • How to set Shopee default pickup address？

    • How to change the pickup time or address for an order?

    • Introduction to POS Retail Order (Offline Retail Order)

    • How to edit/add Note for picking orders?

    • How to print shipping labels?

    • How to set and print the pack list?

    • How to set the pick list template?

    • Introduction to Invoice

    • How to customize filter settings on order lists?

    • How to use the Scan to Ship function?

    • How to use the Scan to Ship function (including weighing steps)?

    • How to edit/add notes for customer service?

    • Introduction to Allocation Rule

    • Introduction to manual orders

    • How to search an order quickly?

    • How to Quickly Filter Lazada Store Pick Up Orders

    • How to filter out Lazada orders with priority delivery?

    • How to export orders and customize the export template?

    • Introduction to Logistics Tracking

    • Introduction to Order Mark

    • How to print a carrier manifest?

    • What is Auto High Speed Printing?

    • Common Errors and Solutions for Auto High-speed Printing Failed

    • How to add the stock back for after signing return orders?

    • How to import logistic information in bulk？

    • How to add extra items or gift products to an order?

    • How to set up shipping rules?

    • How to process Lazada return and refund requests?

    • How to process Social Media orders (Facebook Live/Messenger Orders)?

    • Introduction to Messenger Orders

    • How to Quickly Filter and Sort TikTok NDD (Next Day Delivery) Orders?

    • How to sync orders manually?

    • How to split orders in BigSeller?

    • How to export the customer list?

    • How to Process TEMU orders in BigSeller?

    • How to process 168money (UP +1) live streaming orders with BigSeller?

    • How to Auto Pack Orders?

    • How to customize your shipping label?

    • How to process Lazada Choice orders (JIT)?

    • How to modify the [To allocate/deduct] quantity of your order?

    • How to set store group?

    • What is estimated profit?

    • "Not all merchant SKUs mapped" in Estimated Profit?

    • How to use PDA to pick items with picking cart?

    • How to print shipping label for Zalora orders?

    • Introduction to Blacklist Cloud

    • Introduction to Pre-shipment

    • What is unpaid orders?

    • How to Edit the Store Info for POS Retail Stores?

    • How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?

    • Fast Shipping - Print the Shipping Label in the New Orders List

    • What is Multifold Gift for Gift Rule?

    • Introduction to Cancel Orders

    • Introduction to Marketing Order

    • How to use Gift Rule function?

    • How to use mark rules?

    • Introduction to Shipping Label Cache

    • How to Customize and Print Summary List?

Help CenterHelp & FAQsOrders

Introduction to Blacklist Cloud


On many e-commerce platforms, malicious buyers can cause financial losses through fraudulent orders and refunds. The Cloud Blacklist is a shared system across all BigSeller users, helping sellers collectively identify and avoid high-risk buyers to reduce potential losses.

💡Notes

1. The Cloud Blacklist is a VIP feature. Free users can view the Cloud Blacklist page but cannot enable or use the functionality.

2. When the Cloud Blacklist is Enabled

  • In the Order Processing Page
    a. If an order is either marked by you as blacklisted or hits a Cloud Blacklist rule, you’ll see a tag showing that.
    b. If both happen, only your manual blacklist tag will be shown.

  • In the Order Details Page
    a. If the order is blacklisted by you or matches the Cloud Blacklist, both will be shown.
    b. If it matches both, then both tags (“Cloud Blacklist” and “Blacklist”) will be visible.

1. How to Enable the Cloud Blacklist

Step 1: Go to Settings > Order Settings > Mark Setting > Cloud Blacklist and toggle the switch to enable the feature.


 

Step 2: Set the number of times a buyer must be flagged before they are added to the blacklist cloud, then click Confirm.


 

2. How to Filter by Cloud Blacklist

You can easily filter orders in the order processing list:

Step 1: Click Filter Options, check Cloud Blacklist, and then click Confirm.



Step 2: Your order list can now be filtered to show orders related to the Cloud Blacklist.



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