Introduction to Business Analysis Report
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Update Time: 16 Apr 2026 08:27
The Business Analysis report is designed for operations and management teams, providing a holistic view of business performance from an operator's perspective. It covers key dimensions including sales performance, revenue and profit, cancellations, refunds, advertising spend, and product inventory — enabling users to move from data viewing to informed business decision-making.
With this report, you can:
With this report, you can:
- Efficient Integrated Analysis — Break free from the limitations of switching between multiple reports. Time Trend, Period Statistics, and Store Monitor are unified into a single interface, significantly shortening your analysis workflow.
- Real-Time Profit Estimation — Based on buyer order data, gross profit and gross margin are estimated in real time, giving you a clear picture of business health before orders are settled.
- Unified Multi-Platform View — One-stop coverage across Shopee, TikTok, and Lazada — the three major e-commerce platforms — with support for cross-platform and multi-store consolidated or comparative analysis.
Please note that data is refreshed on a T+1 basis, and the report currently supports Shopee, TikTok, and Lazada.
The Business Analysis page consists of two main areas: a Global Filter Bar at the top and three analysis modules below. The Global Filter Bar is shared across all three modules. When you switch between module tabs, your filter selections are retained.
- You can filter by platform (Shopee, Lazada, or TikTok), by individual store or store group, and by date range — currently based on confirmed order date only.
- You can also choose to view data in selected currency, and control how TikTok Sample Orders and Marketing Orders are counted — choosing to include them, exclude them, or view them in isolation.

1. Time Trend
The Time Trend module covers five business categories — Sales Performance, Revenue Estimation, Cancelled Orders, Refunded Orders, and Product Subsidies — broken down into 37 core metrics in total. By default, 12 commonly used metrics are displayed, but you can fully customize which metrics appear and pin the ones most relevant to you.

The module supports two comparison modes:

The module supports two comparison modes:
- In Metric Comparison mode, you can click on any metric name to add it to the line chart, with up to five metrics displayed simultaneously for side-by-side comparison.

- In Period Comparison mode, you can track a single metric across daily, weekly, or monthly intervals — viewing day-over-day, week-over-week, or month-over-month changes to understand longitudinal trends over time.

2. Period Statistics
The Period Statistics module aggregates order-related data either by day, week or month. When viewing monthly aggregations, you can drill down to see the underlying daily breakdown. A period-over-period comparison toggle is available and can be enabled as needed (disabled by default). Data can be exported in both daily and monthly formats.


3. Store Monitor
The Store Monitor module aggregates order-related data by store or by store group. When viewing by store group, you can drill down to see performance at the individual store level. Its overall capabilities are largely consistent with Period Statistics, but with a stronger emphasis on store-level comparison and monitoring.


Metric Definitions
Core metric names and definitions — see the full metric reference table.
Business Analysis Report Metrics Reference
Sales Performance
| Metric | Definition / Formula |
|---|---|
| Total Orders | Total number of orders placed, excluding returns/refunds |
| Total Valid Orders | Total Orders − Cancelled Orders (excludes returns/refunds) |
| Product Sales Qty | Number of store SKUs sold, excluding returns/refunds |
| Valid Product Sales Qty | Product Sales − Cancelled Product Sales |
| Merchant Sales Qty | Number of Merchant SKUs sold, excluding returns/refunds |
| Valid Merchant Sales Qty | Merchant Sales − Cancelled Merchant Sales |
| Sales | Product Sales + Actual Shipping Fee + Other Platform Fees (excl. returns) |
| Valid Sales | Sales − Cancelled Order Amount |
| Product Sales | Total product payment by buyers, excl. shipping & platform charges, excl. returns |
| Valid Product Sales | Product payment for non-cancelled orders, excl. shipping & platform charges |
| Sales Per Order | Sales ÷ Total Orders |
Refund Orders
| Metric | Definition / Formula |
|---|---|
| Refunded Orders | Number of successfully refunded orders |
| Refund Order Amount | Total refunded amount incl. product payment, shipping fees & platform charges |
| Refunded Product Sales Amt | Refunded product payment only, excl. shipping fees & platform charges |
| Refund Product Sales Qty | Number of store SKUs voided due to successful refund |
| Refund Rate | Refunded Orders ÷ Total Orders × 100% |
Revenue Estimate
| Metric | Definition / Formula |
|---|---|
| Gross Revenue | (Product Sales − Cancelled − Refunded) + Platform Discount + Platform Voucher + Coins |
| Cost of Merchant SKU | Total cost of Merchant SKUs for non-cancelled, non-refunded orders (based on BigSeller cost settings) |
| Gross Profit | Gross Revenue − Merchant SKU Cost (estimated; refer to Profit Report for settled profit) |
| Gross Profit Rate | (Gross Revenue − Merchant SKU Cost) ÷ Gross Revenue × 100% (estimated) |
Product Subsidies
| Metric | Definition / Formula |
|---|---|
| Total Subsidy | Platform Total Subsidy + Seller Total Subsidy (excl. shipping subsidies) |
| Total Discount | Platform Discount + Seller Discount TikTok/Lazada: incl. vouchers, coins; Shopee: discounts only |
| Total Voucher | Platform Voucher + Seller Voucher (Shopee only) |
| Total Seller Subsidy | Seller Discount + Seller Voucher |
| Seller Discount | Subsidies by sellers, excl. shipping TikTok/Lazada: incl. vouchers & coins; Shopee: discounts only |
| Seller Voucher | Vouchers issued by sellers (Shopee only) |
| Total Platform Subsidy | Platform Discount + Platform Voucher + Coins |
| Platform Discount | Subsidies by platform, excl. shipping TikTok/Lazada: incl. vouchers & coins; Shopee: discounts only |
| Platform Voucher | Vouchers issued by platform (Shopee only) |
| Coins | Coin subsidies for non-cancelled, non-refunded orders (Shopee only) |
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