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    • BigSeller Order -- One-click Processing of Multi-platform Orders

    • Field Introduction of BigSeller Order Processing Page

    • Quickly know about all the attributes of the order details page

    • Steps for processing orders in BigSeller

    • Introduction of BigSeller order status

    • What is Out-of-Stocks Statistics?

    • Introduction to After Sales Manage

    • Steps to Process TikTok After Sales Orders

    • Steps to Process Shopee After Sales Orders

    • Introduction to Out Of Stock list

    • Common errors and solutions for fail to pack the orders

    • Introduction to shipping fee manage

    • What is unusual order? How to deal with it？

    • Introduction to Vioded Orders

    • How to process orders from Shopee Advance Fulfillment Program

    • How to revert voided orders?

    • How to use the Scan to Inspect function

    • How to set Shopee default pickup address？

    • How to change the pickup time or address for an order?

    • Introduction to POS Retail Order (Offline Retail Order)

    • How to edit/add Note for picking orders?

    • How to print shipping labels?

    • How to set and print the pack list?

    • How to set the pick list template?

    • Introduction to Invoice

    • How to customize filter settings on order lists?

    • How to use the Scan to Ship function?

    • How to use the Scan to Ship function (including weighing steps)?

    • How to edit/add notes for customer service?

    • Introduction to Allocation Rule

    • Introduction to manual orders

    • How to search an order quickly?

    • How to Quickly Filter Lazada Store Pick Up Orders

    • How to filter out Lazada orders with priority delivery?

    • How to export orders and customize the export template?

    • Introduction to Logistics Tracking

    • Introduction to Order Mark

    • How to print a carrier manifest?

    • What is Auto High Speed Printing?

    • Common Errors and Solutions for Auto High-speed Printing Failed

    • How to add the stock back for after signing return orders?

    • How to import logistic information in bulk？

    • How to add extra items or gift products to an order?

    • How to set up shipping rules?

    • How to process Lazada return and refund requests?

    • How to process Social Media orders (Facebook Live/Messenger Orders)?

    • Introduction to Messenger Orders

    • How to Quickly Filter and Sort TikTok NDD (Next Day Delivery) Orders?

    • How to sync orders manually?

    • How to split orders in BigSeller?

    • How to export the customer list?

    • How to Process TEMU orders in BigSeller?

    • How to process 168money (UP +1) live streaming orders with BigSeller?

    • How to Auto Pack Orders?

    • How to customize your shipping label?

    • How to process Lazada Choice orders (JIT)?

    • How to modify the [To allocate/deduct] quantity of your order?

    • How to set store group?

    • What is estimated profit?

    • "Not all merchant SKUs mapped" in Estimated Profit?

    • How to use PDA to pick items with picking cart?

    • How to print shipping label for Zalora orders?

    • Introduction to Blacklist Cloud

    • Introduction to Pre-shipment

    • What is unpaid orders?

    • How to Edit the Store Info for POS Retail Stores?

    • How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?

    • Fast Shipping - Print the Shipping Label in the New Orders List

    • What is Multifold Gift for Gift Rule?

    • Introduction to Cancel Orders

    • Introduction to Marketing Order

    • How to use Gift Rule function?

    • How to use mark rules?

    • Introduction to Shipping Label Cache

    • How to Customize and Print Summary List?

M_Help_Centerhtml_title_nav_help_faqsOrders

What is unusual order? How to deal with it？


If you edit an order that has been synced to Bigseller on seller center, for example the item and quantity, this order will be marked as unusual order on Bigseller to avoid mistakes caused by information gap, and hence can’t be processed as usual.

Note: Orders with Add-on product on Bigseller will not be considered as unusual orders.


 

For unusual orders, please confirm if the order information is correct before proceeding. You can click Sync Order to synchronize the latest order information from the Seller Center.



If you want to process after confirmation, you can remove the unusual mark through Bulk Actions. For more assistance, please contact Bigseller support for help.


 

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