How to process Shopee return and refund requests?
When the buyer requests for a return/refund and Shopee completes the review, the order will be in the after signing list.
When seller applies for [Only Refund], the order would be in [New Request] list.
When seller applies for [Return and Refund], the order would be in [Return Processing] list.
1. When order is in [New Request] list, you can accept refund or dispute.
2. When order is in [Return Processing] list, you can proposal, accept buyer's proposal, dispute.
3. When order is in [In Dispute] list, you can upload evidence, view evidence
After completing the request, if the buyer has returned the goods, you can stock in the returns on the after-signing page. You can choose to manually store-in or scan to stock in.
Click here to learn more 👉 How to add the stock back for after signing return orders?
When seller applies for [Only Refund], the order would be in [New Request] list.
When seller applies for [Return and Refund], the order would be in [Return Processing] list.
1. When order is in [New Request] list, you can accept refund or dispute.
2. When order is in [Return Processing] list, you can proposal, accept buyer's proposal, dispute.
3. When order is in [In Dispute] list, you can upload evidence, view evidence
After completing the request, if the buyer has returned the goods, you can stock in the returns on the after-signing page. You can choose to manually store-in or scan to stock in.
Click here to learn more 👉 How to add the stock back for after signing return orders?
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