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  • Help & FAQs

    • BigSeller Order -- One-click Processing of Multi-platform Orders

    • Field Introduction of BigSeller Order Processing Page

    • Quickly know about all the attributes of the order details page

    • Introduction of BigSeller order status

    • Steps for processing orders in BigSeller

    • What is Out-of-Stocks Statistics?

    • Introduction to Out Of Stock list

    • Common errors and solutions for fail to pack the orders

    • Introduction to shipping fee manage

    • What is unusual order? How to deal with it

    • Introduction to Vioded Orders

    • How to process orders from Shopee Advance Fulfillment Program

    • How to revert voided orders?

    • How to use the Scan to Inspect function

    • How to set Shopee default pickup address？

    • How to change the pickup time or address for an order?

    • Introduction to POS Retail Order (Offline Retail Order)

    • How to set tracking number acquisition (JOB or No JOB) ?

    • How to edit/add Note for picking orders?

    • How to print shipping labels?

    • How to set and print the pack list?

    • How to set the pick list template?

    • Introduction to Invoice

    • How to customize filter settings on order lists?

    • How to use the Scan to Ship function?

    • How to use the Scan to Ship function (including weighing steps)?

    • Return Manage -- How to process return orders?

    • How to edit/add notes for customer service?

    • How to track the logistics information of Shopee return orders?

    • How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?

    • Introduction to Allocation Rule

    • Introduction to manual orders

    • How to search an order quickly?

    • How to filter out Lazada orders with priority delivery?

    • How to export orders and customize the export template?

    • Introduction to Logistics Tracking

    • Introduction to Order Mark

    • How to print a carrier manifest?

    • What is “Auto High-speed Printing”?

    • Common Errors and Solutions for Auto High-speed Printing Failed

    • How to add the stock back for after signing return orders?

    • How to import Tracking Numbers in bulk？

    • How to add extra items or gift products to an order?

    • How to set up shipping rules?

    • How to process Lazada return and refund requests?

    • How to process TikTok return and refund requests?

    • How to process Shopee return and refund requests?

    • How to process Social Media orders (Facebook Live/Messenger Orders)?

    • Introduction to Messenger Orders

    • How to sync orders manually?

    • How to split orders in BigSeller?

    • How to export the customer list?

    • How to Auto Pack Orders?

    • How to customize your shipping label?

    • How to process Lazada Choice orders (JIT)?

    • How to modify the [To allocate/deduct] quantity of your order?

    • How to set store group?

    • What is estimated profit?

    • "Not all merchant SKUs mapped" in Estimated Profit?

    • How to use PDA to pick items with picking cart?

    • How to print shipping label for Zalora orders?

    • Blacklist Cloud

    • Introduction to Pre-shipment

    • What is unpaid orders?

    • How to Edit the Store Info for POS Retail Stores?

    • How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?

    • Fast Shipping - Print the Shipping Label in the New Orders List

    • What is Multifold Gift for Gift Rule?

    • Introduction to Cancel Orders

    • Introduction to Marketing Order

    • How to use Gift Rule function?

    • How to use mark rules?

    • Introduction to Shipping Label Cache

    • How to Customize and Print Summary List?

Help CenterHelp & FAQsOrders

How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?

There are 2 methods to manage orders that are returned before the buyer signs:
Method 1: Scan to Stock-In
Method 2: Manually Stock-In
(Stock-in Steps for After Signing Orders)


Method 1: Scan to Stock-In

Step 1: Select Orders > Return Manage > Before Signing > select a marketplace (e.g. Shopee) > Scan to Stock-in



Step 2: Select Stock-in or not (If select stock-in, you need to select the receiving warehouse then) > Scan/Input/Import the tracking no. or package no. > Check the order info (especially the stock-in qty) > Scan again/Press the Enter key (or click Confirm)

Note: Scan to stock-in page supports simultaneous scanning of orders from three platforms.

Method 2: Manually Stock-In

Step 1: Select Orders > Return Manage > Before Signing > Click Process Return Items



Step 2: Select Stock-in or not (select receiving warehouse) > Check the order info (select merchant sku) > Enter Stock-in Qty > Confirm



Notes:
1. Currently this feature only applies to the package before signing;

2. Orders that are in Returned&Processed return status cannot be processed again;

3. The system won't return it to stocks automatically if the order wasn't processed in BigSeller or the Merchant SKU contained in the order has been deleted.


 

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