After Sales Manage -- How to process return orders of third party warehouse?

You can push the return orders to the third-party warehouse provider, and the third-party warehouse will receive the returns and stock them in. BigSeller will automatically receive and sync the stock-in results from the third-party warehouse.
   

Steps to Push Return Orders to Third-Party Warehouse

Step 1: Go to Stock-In / Return - Third Party Warehouse



Step 2: Auto Push Return Orders to Third-Party Warehouse---> Configure Auto Push Settings (Optional)

Option 1: If your return warehouse is the same as your shipping warehouse, you can enable the auto option. When pushing return orders, there's no need to manually select the receiving warehouse.

📌 Note: JF WMS does not support cross-warehouse order push. If the order is not shipped from a third party warehouse using JF WMS system, return orders cannot be pushed to JF WMS.

Option 2: To improve efficiency and reduce manual work, the system now supports automatic pushing of return orders to third-party warehouses.

Auto Push Logic

• Trigger Condition: Applies to return orders created after the time auto push is enabled.
• Validation Condition: The feature only pushes to third-party warehouses that support return order push integration.
• Frequency: The system automatically scans and pushes eligible return orders every 1–2 minutes.

Scope

• Only newly created unpushed return orders after the feature is enabled will be processed.
• Historical unpushed orders are not affected.

If you prefer not to use the automatic push feature, you can manually push return orders to the third-party warehouse. For detailed instructions, please refer to Step 3.

Step 3: Manual Push Return Orders

• If the "Auto Set Shipping Warehouse as Return Warehouse" option is enabled, the system will directly execute the push and display the result.
• If the option is not enabled, you will need to manually select the return receiving warehouse.

Step 4: After pushing return orders, they will be categorized under different tabs based on the push results.

To Push	Return orders that have not been pushed to third-party warehouse
Pushing	Return orders being pushed to third-party warehouse.
Push Successful	Return orders that have been pushed to third-party warehouse successfully
Push Failed	Return orders that have been pushed but failed to be pushed (you can view the specific failed reason)
Withdrawn	Return orders withdrawn from third-party warehouse
Completed	Return orders that have been processed by third party warehouse

Each tab allows different operations. For example:

• On the Push Successful tab, you can withdraw return orders if processing by the third-party warehouse is no longer needed. However, when the third-party warehouse has started to process the return order, it can not be withdrawn.

• On the Push Failed tab, you can re-push the orders.

 

In addition, BigSeller also supports the following actions, such as:

• Add Notes for Stock-In
• Reprint shipping labels
• View order details
• Remove Orders

Step 5: Wait for the three-party warehouse to process the returns. After they processed, BigSeller will automatically receive the warehousing results. You can view the return results in the Completed list.