Help & FAQs

• BigSeller Order -- One-click Processing of Multi-platform Orders

• Field Introduction of BigSeller Order Processing Page

• Quickly know about all the attributes of the order details page

• Introduction of BigSeller order status

• Steps for processing orders in BigSeller

• What is Out-of-Stocks Statistics?

• Introduction to Out Of Stock list

• Common errors and solutions for fail to pack the orders

• Introduction to shipping fee manage

• What is unusual order? How to deal with it

• Introduction to Vioded Orders

• How to process orders from Shopee Advance Fulfillment Program

• How to revert voided orders?

• How to use the Scan to Inspect function

• How to set Shopee default pickup address？

• How to change the pickup time or address for an order?

• Introduction to POS Retail Order (Offline Retail Order)

• How to set tracking number acquisition (JOB or No JOB) ?

• How to edit/add Note for picking orders?

• How to print shipping labels?

• How to set and print the pack list?

• How to set the pick list template?

• Introduction to Invoice

• How to customize filter settings on order lists?

• How to use the Scan to Ship function?

• How to use the Scan to Ship function (including weighing steps)?

• Return Manage -- How to process return orders?

• How to edit/add notes for customer service?

• How to track the logistics information of Shopee return orders?

• How to manage Shopee/Lazada/TikTok's returns (Quick Stock-In)?

• Introduction to Allocation Rule

• Introduction to manual orders

• How to search an order quickly?

• How to filter out Lazada orders with priority delivery?

• How to export orders and customize the export template?

• Introduction to Logistics Tracking

• Introduction to Order Mark

• How to print a carrier manifest?

• What is “Auto High-speed Printing”?

• Common Errors and Solutions for Auto High-speed Printing Failed

• How to add the stock back for after signing return orders?

• How to import Tracking Numbers in bulk？

• How to add extra items or gift products to an order?

• How to set up shipping rules?

• How to process Lazada return and refund requests?

• How to process TikTok return and refund requests?

• How to process Shopee return and refund requests?

• How to process Social Media orders (Facebook Live/Messenger Orders)?

• Introduction to Messenger Orders

• How to sync orders manually?

• How to split orders in BigSeller?

• How to export the customer list?

• How to Auto Pack Orders?

• How to customize your shipping label?

• How to process Lazada Choice orders (JIT)?

• How to modify the [To allocate/deduct] quantity of your order?

• How to set store group?

• What is estimated profit?

• "Not all merchant SKUs mapped" in Estimated Profit?

• How to use PDA to pick items with picking cart?

• How to print shipping label for Zalora orders?

• Blacklist Cloud

• Introduction to Pre-shipment

• What is unpaid orders?

• How to Edit the Store Info for POS Retail Stores?

• How to manage manual orders/messenger orders/Facebook orders returns (Quick Stock-In)?

• Fast Shipping - Print the Shipping Label in the New Orders List

• What is Multifold Gift for Gift Rule?

• Introduction to Cancel Orders

• Introduction to Marketing Order

• How to use Gift Rule function?

• How to use mark rules?

• Introduction to Shipping Label Cache

• How to Customize and Print Summary List?