You can cancel orders on New Orders/ In Process Orders/ Voided Orders list, without logging into the Seller Center.
 

1. NOTES

① The cancel order function currently supports Shopee, Lazada, and Tiktok Shop. Shopee and Tiktok Shop support full-order cancellation; Lazada supports partial cancellation and full-order cancellation.
② To cancel orders in BigSeller, the platform status of the order must meet the cancellable status of each platform (as detailed below):  

2. Cancelled By The Seller

On New Orders/ In Process Orders/ Voided Orders list, seller can cancel the orders.



The reasons for cancellation on each platform are as follows:
Shopee -- Pricing Error/ Buyer requests cancellation/ Out of Stock/ Not Support COD
If the reason for cancellation is "Out of Stock", please select at least one product. After the order is canceled, the store inventory of the selected product will be set to 0.
(It only affects the product inventory in the store and will not affect the inventory of merchant SKU in BigSeller. Therefore, you can push the inventory again to the store by inventory push rule.)

Lazada -- Out of Delivery Area / Out of Stock / Customer unreachable /  Duplicate order / Wrong Price or Pricing Error /  Sourcing Delay / System Error / Incorrect or Incomplete Shipping Address
If the reason for cancellation is "Out of Stock" or "Wrong Price or Pricing Error", please select at least one product. After the order is canceled, the store inventory of the selected product will be set to 0.
(It only affects the product inventory in the store and will not affect the inventory of merchant SKU in BigSeller. Therefore, you can push the inventory again to the store by inventory push rule.)

TikTok -- Out of Stock/ Pricing Error/ Unable to deliver to buyer's address
 

3. Buyer Cancellation Request

On [Processing Orders > Cancel Order] list, you can agree to or reject the order cancellation request.

Notes: Only available for Shopee and TikTok Shop orders currently.





You can print shipping labels for orders that are packed in BigSeller and have the shipping label cache.

For orders pushed to third-party warehouses, you can also agree/reject the cancel application. But if the order has already been shipped and failed to withdraw , you need to contact the third-party warehouse staff offline to handle it.